Partner hotels Booking policy at hotels
If you are staying at one of our partner hotels, these are the terms of the service.
Hours and availability
Our regular hours at hotels are Monday to Friday from 10 a.m. to 8 p.m. and Saturday from 10 a.m. to 4 p.m. Sundays and any time outside these hours carry an overtime rate.
A service that starts or ends outside regular hours is charged at the overtime rate. Please check prices and availability at your hotel’s front desk.
Deposit
Your appointment is formally booked once a 50% deposit is paid at your hotel’s front desk. Until the deposit is paid, the appointment is not considered booked.
Punctuality
Your Paxio therapist will arrive on time. After 5 minutes of waiting, your service time starts to decrease, but the full rate for the time you requested is charged.
Cancellations and changes
To cancel or reschedule an appointment, please let us know at least 4 hours in advance. Otherwise it is considered a late change and Paxio keeps the 50% deposit.
Appointments booked 4 hours or less in advance cannot be cancelled or rescheduled.
Changing the length of your massage
If you want a longer massage and your therapist confirms it does not affect the following appointments, we extend it and adjust the charge to the matching rate.
If you ask to shorten it just before starting, the originally agreed rate is charged.
We do not offer massages shorter than 60 minutes at hotels. If you choose to shorten a 60-minute massage, the 60-minute rate is charged.